Live ticket triage & workload across the support team

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Status:

Urgent Tickets

0

open now

Raised Last 7 Days

0

new tickets

Closed Last 7 Days

0

resolved

Total Open Tickets

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across all agents

SLA Breaches

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Urgent Tickets

Raised Last 7 Days

Closed Last 7 Days

SMAP DELIVERY PLAN

Planned Work

Requested development work across the current and next two ISO weeks.

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SMAP NEEDS PLANNING

Unplanned Work

Active Dev Queue tickets linked to WHD with no requested development week.

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KeySummaryStatusPriorityAssigneeAgeSLALogged

Dev Queue

Open tickets in the linked dev project, with their WHD tickets
KeySummaryStatusPriorityAssigneeLinked WHDAge
LIVE JIRA API

WHD & SMAP Reporting

Live open-ticket health for WHD, active workflow counts under SMAP-1536, and Cloudfy monitoring escalations.

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WHD Tickets

Open queue

SMAP Tickets

Active under SMAP-1536

Escalated Issues P1/P2/P3

Cloudfy monitoring + Cloudfy priority fields
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Total open WHD tickets — currently unassigned
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Total active SMAP tickets — currently unassigned

SMAP Weekly Flow

Previous ISO week
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No weekly movement